Family Support Information

Bereavement Support

Bereavement Support

Winston’s Wish - provides good publications and excellent school and parent resources on line.

Cruse - 1:1 counselling for adults and teenagers

Jigsaw4u - offer support groups for bereaved children and adults, offer support to schools, home visits, and on-going support over time.

Compassionate Friends - Support for families after a child has passed away.

Simon Says - Child bereavement support services and helpline

Domestic Abuse

Domestic Abuse

For anyone who feels they are at risk of abuse, it is important to remember that there is help and support available to you, including police response, online support, helplines, refuges and other services. You are not alone.


Call 999

If you are in immediate danger, call 999 and ask for the police - the police will continue to respond to emergency calls.

If you are in danger and unable to talk on the phone, dial 999, listen to the questions from the operator and respond by coughing or tapping the handset if you can. Then follow the instructions depending on whether you are calling from a mobile or a landline.

If you call from a mobile

If prompted, press 55 to Make Yourself Heard - this will transfer your call to the police.

Pressing 55 only works on mobiles and does not allow police to track your location.

If you call 999 from a landline

If only background noise can be heard and BT operators cannot decide whether an emergency service is needed, then you will be connected to a police call handler.

If you replace the handset, the landline may remain connected for 45 seconds in case you pick up again.

When 999 calls are made from landlines, information about your location should be automatically available to the call handlers to help provide a response.


Other Domestic Abuse Support

National Domestic Abuse Helpline

Refuge runs the National Domestic Abuse Helpline, which you can call for free, and in confidence, 24 hours a day on 0808 2000 247. Its website provides guidance and support for potential victims, as well as those who are worried about friends and loved ones. It also has a form through which you can book a safe time for a call from the team.


Women’s Aid has a range of direct services for survivors, including a live chat service and an online Survivors’ Forum. They have developed additional advice specifically designed for the current coronavirus outbreak. You can also find your local domestic abuse service on their website. They also provide information on the support helplines available in Wales, Scotland and Northern Ireland.

Your Sanctuary offer support and empowerment to anyone affected by Domestic Abuse and enable children to be seen, heard and validated. We challenge mind sets to change attitudes and facilitate informed choices


Hestia provides a free mobile app, Bright Sky, which provides support and information to anyone who may be in an abusive relationship or those concerned about someone they know.

Men’s Advice Line

The Men’s Advice Line is a confidential helpline for male victims of domestic abuse and those supporting them.


Telephone: 0808 801 0327


Galop - for members of the LGBT+ community runs the National LGBT+ Domestic Abuse specialist helpline.

Telephone: 0800 999 5428  Email:



Chayn provides online help and resources in a number of languages about identifying manipulative situations and how friends can support those being abused.


Sexual assault referral centres


Sexual assault referral centres continue to provide non-judgmental advice and support services to victims and survivors of sexual assault or abuse.

Interviews, forensic examinations and sexual health and counselling services are offered in a comfortable environment where staff will ensure that victims and survivors will be managed safely to comply with coronavirus guidance. Please call your local sexual assault referral centre to arrange care and support, which may be provided in person or remotely depending on your needs.




‘Honour’-based abuse

If you are suffering abuse from your family or community because they say that you have compromised their ‘honour’, or if they are trying to force you into marriage, you can get help. Karma Nirvana runs the national honour-based abuse helpline.

Telephone: 0800 5999 247



BME specialist services

Imkaan is a women’s organisation addressing violence against black and minority women and girls.


Disability specialist services

These services are run by deaf and/or disabled people.

Stay Safe East provides specialist and holistic advocacy and support services to disabled victims and survivors of abuse.

SignHealth provides domestic abuse service support for deaf people in British Sign Language (BSL).

WhatsApp or Facetime: 07970 350366

Telephone: 020 3947 2601



Economic abuse

If you are concerned about how coronavirus may affect your finances and leave you vulnerable to economic abuse, please see the advice provided by HM Treasury on what support is on offer.

The charity Surviving Economic Abuse has also provided additional guidance and support.



Support if you are worried about hurting someone

If you are worried about hurting the ones you love while staying at home, call the Respect Phoneline for support and help to manage your behaviour. This is an anonymous and confidential helpline for men and women who are harming their partners and families. It takes calls from partners or ex-partners, friends, and relatives who are concerned about perpetrators.

Telephone: 0808 802 4040

Educational Psychology Hotline

Educational Psychology Hotline

The Educational Psychology service runs a telephone hotline for school staff every Wednesday afternoon.

During the COVID 19 pandemic we have extended our telephone hotline to include parents. An Educational Psychologist from each area team will be available to consult about children or broader education issues every week on a Wednesday afternoon. EPs will focus on problem solving, providing information and signposting as appropriate. This is not a formal means of referring an individual child to an EP and consultations about children will be anonymous. The following information will be recorded for administrative purposes: school name, contact name, age and gender of the child and a summary of key issues causing concern. No prior arrangement is necessary – simply call into your area telephone number between 1– 4pm each Wednesday as follows:


North East: 01372 833588

South East: 01737 737777

North West: 01483 518130 (our school is in this area)

South West: 01483 517179

*Please note that these telephone consultations are open to parents and school staff until further notice. If you call and the hotline is busy, business support will take a message for an EP to call you back within 48 hours of your call. We hope that you find this service useful and look forward to your call.

Please find below a resource pack that they have put together to help support all families.


Financial Support

Financial support

Information from CAB website if you are unable to pay your bills

If you can't pay your bills because of coronavirus ( Inc rent, mortgage …) 
There are things you can do if you're struggling to pay things like your rent, mortgage or energy bills because of coronavirus. 
It's important you don't ignore your bills. Speak to the organisation you owe money to - they might be able to help by letting you pay smaller amounts or take a break.
It's also worth checking with your bank or building society - they might be able to help you with your debts or let you delay loan or credit card repayments.

Link to the website:


Details of Surrey Crisis Fund if struggling with finances


Applying for Universal Credit

Jobcentres remain open, and will continue to support people who are not able to use phones and online, including homeless people.

Contacting Universal Credit:

Use your online Universal Credit account to get in touch with the Department for Work and Pensions. Sign in to your Universal Credit account

You can call the Universal Credit helpline to get help making your claim online or if you need help applying for an advance payment.

Telephone: 0800 328 5644 (Mon-Fri 8am to 6pm) 
Textphone: 0800 328 1344

Welfare benefits and housing advice

The Department for Work and Pensions has published up-to-date coronavirus-related welfare benefits information.


If you are concerned about your financial situation, you can contact Turn2us. They help people to access the money available to them through welfare benefits and grants. Their website has an income-related benefits checker enabling you to check that you are receiving all the benefits you are entitled to.


Mental Health

Mental Health Concerns

We suggest that the person concerned contacts their GP but other options are listed below:

Safe Havens - Mental Health Crisis Line advise that safe havens are still open (6-11pm), but only in exceptional circumstances. There is no social drop in hour between 6-7pm, it is only for people in crisis needing assessment. To ensure they are open before people arrive, please advise people to call the MH Crisis line first to check if they are open (0800 915 4644 – 24 hour).


Samaritans - If you're having a difficult time or worried about someone else. Call for free on: 116 123



Text SHOUT to 85258 from anywhere in the UK, 24/7. Shout is the UK's first free 24/7 crisis text line available for anyone, anytime, anywhere. The service is anonymous and off bill. It is powered by a nationwide team of Crisis Volunteers, supported by expert Clinical Supervisors. This is a place to go if you're experiencing a personal crisis, unable to cope and need immediate help.


Mental Health Crisis Helpline (SABP) 
Emergency support for individuals experiencing a mental health crisis. Lines are open 24 hours a day, 365 days a year.
Tel: 0300 456 8342 or SMS: 07717 9898342


Combat Stress
24-hour helpline providing confidential mental health advice. Open to veterans and those currently servicing as well as families, friends and carers. Call: 0800 138 1619 or email:


Mental Health Crisis Helpline - 24 hour support for people in Surrey and North East Hampshire experiencing a mental health crisis
0800 915 4644

Safeguarding Children

Safeguarding Children

If you are concerned about the safety of a child or young person you can contact the Surrey Children's Single Point of Access (SPA)


The NSPCC has issued guidance for spotting and reporting the signs of abuse on their website.

The NSPCC Helpline is available for anyone with concerns about a child to contact for professional

advice and support.

Telephone: 0808 800 5000




Childline  is available for children and young people to reach out for help and support by phone or using their online chat service. They also provide specific guidance for young people on how to get help and what to do if they are worried about a friend.

Telephone: 0800 1111


Barnardo’s provides support to families affected by domestic abuse.


Support For Family Life and Relationships

Support for family life and relationships

Family Lives  is a charity whose aim is to help support parents and carers to deal with all aspects of family life.



Highly trained counsellors available to support everyone’s relationships during this difficult time. There is support available through live chat and telephone and webcam counselling. Following the government's latest advice on COVID-19, most face-to-face services are temporarily closed. They have also put together some advice and tips for keeping relationships healthy during self-isolation and social distancing.


Support for single parents


Support available for single parents including advice around contact arrangements. Gingerbread groups will not be having meet ups for the foreseeable future however any Gingerbread coordinators are encouraging communication through WhatsApp and Facebook as an alternative way for single parents to stay in touch with each other. CAFCASS- Cafcass has put together some guidance to support children and families during the COVID-19 emergency to encourage effective co-parenting and help maintain a child’s routine.

Support for Parents, Children and Young People

Support for parents, children and young people

Register for FREE online parenting courses. -

Topics include:

Understanding your pregnancy, labour, birth and your baby

Understanding your baby

Understanding your child 0 to 19 years

Understanding your teenagers brain

The online guides contain advice relevant to expectant parents, parents, grandparents and carers of children of all ages including those with Special Educational Needs and Disabilities (SEND).


Family Links have a selection of free downloads with practical tips and advice for parents. They also have a free online parenting course hosted by Netmums. Although it is hosted by Netmums, it is perfect for Dads too.


Surrey Parenting Handbook

This is a reference book for parents and carers of 11 to 19 year olds in Surrey. It includes information and contacts on 20 topics, ranging from alcohol, drugs and substance misuse to support for young carers.

Free NHS apps

The Baby Buddy app guides you through your pregnancy and the first 6 months following your baby's birth. It is designed to help you look after your baby's mental and physical health, as well as your own, and give your baby the best start in life.

The British Red Cross Baby and Child First Aid app provides simple, easy-to-learn skills to help a baby or child in a first aid emergency.

Peanut is an app that gives you access to a social network to connect

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